Tag Archives: customer service

How UPM Provides High-Quality Large Injection Molding

At Universal Plastic Mold, we’ve always had a strong commitment to our customers, and we continue to prioritize providing the best service possible. We’re well known for our large part injection molding capabilities, and we pride ourselves on being able to deliver the highest quality large injection molding. Our team has a lot to do with it, but one aspect of our success that often gets overlooked is our unsung hero: our facility.

Our UPM facility is world class, with 37 injection molding machines ranging from 200 to 2,000 tons that use the most state-of-the-art technologies, such as robotics, gas-assist, and water-assist capabilities. At over 127,000 square feet of production and warehouse space, we’re one of the largest injection molding manufacturers on the West Coast with high tonnage machines. Our facility plays an important role in us being able to provide exactly what our customers are looking for in a timely, cost-effective way, and we want them to be confident in what we can produce.

Here are just a few facts about our facility to prove what we’re capable of:

  • 100,000 square feet of manufacturing space
  • 25,000 square feet of warehouse space
  • 9 acres of space dedicated to UPM
  • Close to all major retail distribution centers
  • Complete overhead cranes (25-ton external) able to easily pick up molds
  • 12 bulk resin silos
  • 35 miles east of Los Angeles
  • 110 miles from U.S./Mexico border
  • Only 28 miles from Port of Long Beach
  • Geared toward direct shipment to major retailers, such as Walmart, Target, & Home Depot

Not only do we have the space, team, and technology to meet any large injection molding need, but we also can do it sustainably. The need for eco-friendly manufacturing practices is at its peak, which is why UPM continues to be on of the largest producers of post-consumer recycled plastic products in the western U.S. With our knowledge of environmentally friendly resin conversion, we help supply greener products, proving that plastic manufacturing can be advantageous to our customers without harming the environment.

Our facility is one of our greatest assets, one that keeps us capable of serving our customers the way they deserve. If you’re in need of quality, reliable large part injection molding, there’s no better partner than Universal Plastic Mold. For questions or to learn more about our large injection molding service, please call us at 1-888-893-1587 or visit us on our website.

Holiday Schedule

It’s hard to believe the holidays are right around the corner! We at Universal Plastic Mold want to give you our holiday schedule now so you can plan your business accordingly. We will be running a limited production (injection molding only) schedule but our office and shipping will be closed on the following days:

  • November 24
  • November 25
  • December 23
  • December 26
  • January 2

Streamline your Production Program with Logistics and Supply Chain services.

Building a manufacturing process can be difficult enough. Between managing all the expenses, working out material selections, patents, tooling, and more, you can quickly find yourself with a headache. When you start to consider the complexity of creating your supply chain and balancing the many variables that go into place, it’s obvious that choosing the right manufacturing partner is critical. We at UPM help our partners avoid having to deal with all those details by designing a program that works at the absolute lowest cost. This not only boosts your margins, but frees your company up to work on activities that allow your company to grow.

We have a large 9 acre facility with 127,000 sq ft of production and warehouse space. Our facility can load and unload both international and domestic containers, as well as store your product in a clean and safe manner whether it is bulk stacked or pallet racked.


Our experienced shipping team works wonders in order pulling, labeling, and consolidation for our clients as well as maintaining a 98% inventory accuracy on our finish goods. Our fleet of trucks transport local cartage and handle outbound and inbound freight for both domestic and international intermodal shipments. We handle everything from pulling the order, consolidating your freight, scheduling the pickup, and producing and managing the necessary shipping documentation needed for inventory control. We take pride in being a very versatile 3PL provider and can provide for any special program needs.

Michael Hartman, UPM’s Logistics Manager, explained it this way, “In a consistently changing global environment, UPM stays flexible and keeps your logistical supply chain flexible and lean. We have the ability to perform container pickup, customer consigned inventory, complex intermodal shipping programs, and much more. Because we are a full service manufacturing company, we are able to greatly lower the rapidly increasing shipping and logistics expenses currently plaguing businesses.”

Businesses Expect Quality Customer Service

There has always been a great deal of competition in the areas of contract manufacturers and plastic injection molding, from both within the US and worldwide. With all of that competition, you would think that pricing would be the main separator between different injection molders offering similar services. Interesting enough that may not be the case, according to a recent survey. Out of approximately 1,300 professionals who were polled, the main determining factors for choosing a provider were in the following order:

1)   Customer Service
2)   Quality
3)   Pricing

Customer service came in the #1 place, with quality closely trailing in the #2 spot. Below the first two was pricing at #3. Stop and think about it for a second. This type of customer behavior is not new at all. Look many of the current consumer market sweethearts such as Amazon.com, Apple, Google, Southwest Airlines, and Zappos. All of these companies became huge because they always offered customers a better experience than the competition, but not always the lowest prices. It’s not surprising that business customers want the same type of treatment.
It’s common for manufacturers to lose sight of this and pivot towards trying to produce items at the lowest possible price, caving to pressure from 3rd world overseas manufacturing. This, in many cases, results in a sacrifice of both quality and customer service. We at UPM have always believed in the power of excellent customer service and high quality services delivered at a competitive price, and have built our company around the customer.

UPM’s Customer Service Manager, Sue Farnworth, explained the philosophy this way, “We at UPM are customer service driven, whereas most companies let the manufacturing set the tone of their policies. We truly envision a partnership with our customers in a mutually win-win relationship.”

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